Returns & Exchanges
At Cats1stUK, we want you to be completely satisfied with your fashion purchase. If your new items aren't quite right, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all original garment tags and labels remain intact to qualify for a refund.
Ship to Cats1stUK
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized UK courier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing